SALT LAKE CITY, September 12, 2023 – Deep Customer Connections has awarded WCF Insurance with the status of DCC Elite for the fourth year in a row. The certification is given annually to four property and casualty insurance carriers that demonstrate exceptional performance in, and commitment to, the ease of business with independent agents.
Earning this recognition for four consecutive years demonstrates our dedication to providing an outstanding insurance experience for our incredible agency partners," said WCF CEO and President, Matt Lyon. "We are focused on being a premier super-regional property and casualty insurance company through our commitment to innovation and excellence, delivering flexible insurance solutions for businesses of all sizes. This recognition validates the hard work of our employees as we look forward to further strengthening our partnerships and increasing the value we deliver."
DCC Elite certification requires two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks drawn from each carrier's own agent network. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in terms of ease of business factors.
"The DCC Elite carriers step up in a profound way to support their distribution network," says Jason Bogart, CEO of Deep Customer Connections. "Many carriers claim to make it easy for their agents to write business, but few actively invite anonymous feedback from each of their agents to make sure that they deliver on their promise. DCC Elite carriers have proven their dedication to ongoing innovation and improving ease of business when it comes to serving their agents."
About WCF Insurance
WCF Insurance is a regional property and casualty insurance provider that offers workers' compensation, commercial auto, businessowners policies, and umbrella coverage. We are committed to providing excellent customer service and right-touch claims management, building strong business partnerships, and keeping workers safe. WCF Insurance is rated "A" (Excellent) by AM Best.
About Deep Customer Connections
Deep Customer Connections focuses on helping P/C insurance executives leverage ease of business as a strategic differentiator. Year after year, 98% of independent agents report that ease of business is critical to their decision of where they place business. Widely known for measuring agents' perceptions of how easy it is to do business with specific carriers, Deep Customer Connections uses its DCC Index to benchmark clients' competitive positions across 11 Performance Factors that matter the most to agents. For more information about the DCC Elite, contact Deep Customer Connections at (857) 770-0284 or visit their website at www.DeepCC.com.