SALT LAKE CITY, September 13, 2022 – Deep Customer Connections has awarded WCF Insurance with the status of DCC Elite for the third year in a row. The certification is given annually to five property and casualty insurance carriers that demonstrate exceptional performance in, and commitment to, the ease of business with independent agents.
“Earning this recognition for three consecutive years demonstrates our dedication to providing an outstanding insurance experience for our valued agency partners,” said WCF CEO and President, Matt Lyon. “We are focused on being a premier super-regional property and casualty insurance company through our commitment to innovation and excellence. This recognition confirms we are on the right track with our new product offerings and agency services.”
DCC Elite certification requires two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks drawn from each carrier’s own agent network. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in terms of ease of business factors.
“The DCC Elite program recognizes carriers who step up in a profound way to support their distribution network,” said CEO of Deep Customer Connections, Jason Bogart. “Many carriers claim to make it easy for their agents to write business, but few actively invite anonymous feedback from each of their agents to ensure that they deliver on their promise. DCC Elite carriers have proven their dedication to ongoing innovation and improving ease of business when it comes to serving their agents.”
About WCF Insurance
WCF Insurance is a national property and casualty insurance provider that offers workers’ compensation, commercial auto, businessowners policies, and umbrella coverage. We are committed to providing excellent customer service and high-touch claims management, building strong business partnerships, and keeping workers safe. WCF Insurance is rated “A” (Excellent) by AM Best.
About Deep Customer Connections
Deep Customer Connections uses its DCC Index® to benchmark clients’ competitive positions across 11 agency performance factors. For more information about the DCC Elite, visit their website at www.DeepCC.com.