Facility Location/Property
- Light all entrances and maintain good exterior lighting.
- Implement and use security camera systems inside and outside your operations. Make sure they are visible.
- Use alarm systems.
- Keep windows clear from large stickers, posters, signs, advertisements, etc. as they may block your view of people entering and exiting your facility.
- Use security professionals or officers to maintain front desk security and to patrol the property.
- Utilize barriers to create separation (ex: reception area with a shatterproof glass).
- Control and limit visitor access to areas within your facility.
- Do not open doors to strangers before or after regular business hours.
- Lock rear and side doors during evening hours.
- With what is typically a smaller staff on hand, limit the entrance and exit to what can easily be managed by employees.
- Do not allow people to linger or loiter on your premises.
Cash Handling
- Keep minimum cash on hand.
- Use a safe.
- Take precautions when making bank deposits.
- Always keep money out of customer reach.
- Mark the edge of the doorway to measure height when suspects exit your facility after committing theft.
- Contract armored transportation to handle money runs.
In the Event of Theft
- Remain calm and be observant.
- Give the robber the money/bait money.
- Save the robbery note.
- Follow the robber’s commands; do not volunteer to help.
- Do not resist.
- Always believe the claim that they have a firearm or weapon.
- Do not chase the robber.
- Write down details you remember.
- Designate responsibilities for after a suspect has fled.
- Lock doors.
- Call police or local authorities.
- Care for any injured people.
- Protect any evidence.
- Preserve the scene until law enforcement arrives.