Report a Property or Liability Claim
The earlier you contact WCF Insurance to report your loss, the earlier we can help. For a list of common questions and answers during the claims process, click here.
To file a property or liability claim…, please call (800) 446-2667 or click here.
Businessowners policies (BOPs) are designed to cover the following situations, however coverage depends on your individual policy:
Once WCF Insurance receives your claim, we will investigate the facts and determine whether coverage applies under the terms of your policy.
The earlier you contact WCF Insurance to report your loss, the earlier we can help you. You can report your claim 24 hours a day, 7 days a week through several convenient reporting options noted below:
When reporting a claim, it's helpful if you have the following:
Our goal is to contact our you within two business days after you report a claim. We’ll explain the coverages and actions needed to complete the process, get all the relevant information from you and/or from an inspection, and will assist you through the process.
You can forward documents to us via mail, email: multiperilclaims@wcf.com, or fax: (385) 351-7740. Be sure to include your claim number on any documents you send.
If a third party files a claim or lawsuit against you or your business, let us know as soon as possible. We’ll evaluate your coverage and investigate and review the facts of the claim. If your coverage applies, we’ll hire attorneys to represent your interests as there are deadlines for responding to a filed suit.
Talk to us before discarding any damaged items. Once we have inspected the property or gotten documentation from you supporting that the damaged articles are non-repairable, the items can typically be discarded. In some cases, we may want to obtain your damaged items for salvage or proper disposal.
Depending on the nature and extent of the damages, a physical inspection may be necessary to determine an appropriate estimate of the damages or the cause of the loss. Your claim’s handler will explain the need for an inspection and will make an appointment to meet with you at a convenient time to inspect the damages.
You will need to hire a contractor to complete any repairs necessary. WCF Insurance will seek to reach an agreed scope and price with your contractor, but our payments will be issued to you.
WCF Insurance does not provide a preferred vendor network for emergency, mitigation, and repair services. We can provide a list of vendors, where available. You can talk to your handler for more information on the services available in your area.
Your estimate will show the full cost of repairs or replacement of covered property. The amount of the deductible will be deducted from the estimated amount and documented in the estimate accordingly.
If other parties are responsible for the damage to your property, our Subrogation department will work on your behalf to recover your deductible from the responsible party and reimburse you. This process is known as subrogation. If we successfully recover any funds, your deductible will be refunded based on the recovered amount and/or applicable policy provisions and local laws.
The best way to get information on your claim is to contact the claim handler assigned to your case.
We’ll assist in evaluating business income claims. If you have business interruption coverage for a covered cause of loss, we’ll review your financial records and compensate you for any covered lost income and extra expense during the period while your building is being restored.
In general, RCV is the amount it would cost to repair or replace damaged, covered property, at the time of the loss or damage, with materials of like kind and quality without deduction for deterioration, depreciation, and obsolescence. ACV is the cost to repair or replace damaged covered property, at the time of the loss or damage, with material of like kind and quality (subject to a deduction for deterioration, depreciation, and obsolescence).
Unless you repair the damages or replace covered property, an RCV policy allows for reimbursement on an ACV basis only. In that case, depreciation may be applied and will be reflected in your property damage estimate.
You can collect the recoverable depreciation by providing us with documentation (receipts, photos, or invoices) showing that the damages have been repaired or covered property has been replaced by you.
Damages are determined through several ways and are often dependent on the type of loss and amount of damage sustained. We’ll help you determine the cost of damages based on local repair costs and labor rates using an electronic estimating system. Some claims will require an inspection by one of our field property professionals, while other claims may be handled by a desk claims professional through documentation that you submit or that we obtain.
First, show the estimate we provide you to your contractor (this estimate is based on the local market rates for labor and materials). If there are additional damages or differences in pricing, please contact us immediately so that we can reach agreement on the scope and cost of damages before repairs begin.
