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Questions to Consider When Planning Your COVID-19 Recovery Plan

  • Who/what are key positions that are critical to business operations? In the event of illness within key positions, how will we ensure there is duplication?
     
  • Who/what positions, if any, can continue to work remotely during moderate risk (orange) periods?
     
  • Does our business employ high-risk employees (aged 60 and above or with underlying health conditions, such as diabetes, high blood pressure, cardiovascular disease, kidney disease, immunocompromised)? How will we protect these employees?
     
  • Training for all employees will be necessary. How will we do it?
    • Social distancing
    • Cleaning, disinfection, hand washing, and hygiene
    • Personal protective equipment (PPE) use (all employees should wear masks or face coverings to help stop the spread of COVID-19)
    • Procedures
       
  • What screening measures do we need or want?
    • Questionnaire
    • Temperature checks (see CDC guidelines here)
      • How will we do this?
      • Who will administer?
      • Training
    • COVID-19 testing (Anti-body? Nasal swab?)
    • Phone app?
  • Special concerns for field employees? Note there is a dual risk: 1) they are exposed, and 2) they can expose clients:
    • Should we screen/test field employees on a more frequent/regularly scheduled basis since we have less control over the environments they will enter when visiting with clients?
    • What protective measures should be required when on field calls? Should they wear an n95 mask when making field calls?
    • Provision of hand sanitizer and wipes to use between field calls?
       
  • How will reception and lobby operations change to ensure physical distancing.
    • Will we screen vendors, contractors, consultants, food deliveries, etc.?
    • What PPE will we require for those who will be interacting with outside people in the lobby (ex: security, customer service, etc.)?
    • Physical barriers (plexiglass)
    • Floor markings for where customers should stand to wait
    • Move chairs six feet apart to allow physical distancing
    • Disinfection (hand sanitizer and sanitizing wipes) of commonly touched items
  • Meetings, events, and food service
    • Do we screen people coming into the building and, if so, how (temperature, other)?
    • Limit the number of attendees and space seating to ensure 6-foot physical distancing.
    • Disinfection of tables, chairs, and commonly touched surfaces before and after a meeting.
    • Require attendees to wear masks? If so, do we provide them or is the attendee responsible for that?
  • Continue to prohibit buffet style lunches and order only box lunches.
     
  • Wipe down delivered lunch containers.
     
  • Sanitize food areas.
  • How do we increase common area sanitization and maintain physical distancing of at least six feet? Or it may be better to close common areas until lower risk is achieved.
     
  • When do we allow an employee to return to the workplace in the following scenarios? (see CDC guidelines for returning to work)
    • An employee’s family member tests positive?
    • Contact tracing indicates an employee may have been exposed?
    • An employee tests positive?
      • Do we require a negative test to return?
      • Do we require two consecutive negative tests as required by the CDC for healthcare personnel (HCP)? 
    • An employee experiences COVID-19 symptoms of a respiratory infection (ex: cough, sore throat, shortness of breath, fever)? 
  • How do we ensure physical distancing occurs in the workplace?
    • Do we physically position chairs in meeting rooms and mark their location? 
    • Provide temporary physical plexiglass barriers between cubicles?
    • Limit how many people can be on an elevator to one at a time? 
    • Control number of people entering the restroom at the same time and block access to adjacent urinals and stalls?
    • Stagger or alternate work shifts or rotate days of telecommuting and office work to ensure physical distancing? (This is especially of concern in cubicle areas more closely stacked.)

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